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Did you receive warnings on windows 10 that the drive needed to be checked ![]() Afterwards, attempt to run both the QUICK and EXTENDED tests again, as well as the third-party diagnostic tools and see what the results will be then.1. #Crystaldiskinfo caution o5 fullThe FULL ERASE will completely reformat the drive and wipe all the sectors. Once your files are copied, you could also try running the WRITE ZEROS feature from the DLG tool. Meanwhile, find a backup solution using a friend's help or an online storage cloud solution. However, it's still a pretty concerning number of unstable sectors, so you should definitely get in touch with our Customer Support, either by phone or e-mail, if things get worse! This parameter indicates the unstable sectors that could potentially go bad (get remapped) ! I'd advise you to click on the small icon above the list of storage drives in the Data LifeGuard Utility and view the S.M.A.R.T. I saw conflicting test results and seems like you got a large number of pending sectors. Second of all, I'd suggest you find a backup drive or ask a friend to lend you one, so that you copy your data and make sure it's safe and sound somewhere off-site. Welcome to the TPU community, of all, apologies for my late reply! Thank you, & for letting me know about his issue. My Passport AV-TV, WD Elements Desktop, WD Caviar RAID Edition, WD Caviar Blue, WD Blue SSHD, WD Blue / SE / SE16 (SATA II / III), WD Blue, WD Green, WD Green / GP, WD Black SSHD, WD Black, WD Black2 Dual Drive, WD Red (Mobile), WD Red, WD Red Pro, WD Re+, WD RE / WD RE4, WD Se, WD Ae, WD Purple, WD AV-GP, WD VelociRaptor, WD AV, WD Protégé, WD Laptop Mainstream, WD Xe, WD Desktop Mainstream, WD Desktop Performance, WD S25 When the test completes, you will be notified with a pass/fail message.Select the test you wish to perform and click the Start button.VIEW TEST RESULT - displays the latest test results.WRITE ZEROS - writes zeros to the drive with options of Full Erase and Quick Erase.Test may take several hours to complete depending on the size of the drive. EXTENDED TEST - performs a Full Media Scan to detect bad sectors.QUICK TEST - performs SMART drive quick self-test to gather and verify the Data Lifeguard information contained on the drive.When you select the run tests icon, the "DLGDIAG - Select an Option" window appears.Highlight the drive and select the icon on the top row to test or run SMART status.In the bottom window, the partition information for the selected drive will be displayed. #Crystaldiskinfo caution o5 serialThe model number, serial number, capacity, and SMART status of each drive will be displayed. In the top window, you will see the drives in your system that are available for testing.
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